You agree to use our website responsibly and provide accurate, complete, and up-to-date information when placing an order. Misuse of our website, attempted fraud, or unlawful activity may result in order cancellation or restricted access to our services.

We make reasonable efforts to present accurate product descriptions, prices, specifications, availability, and images. However, minor variations may occur because of screen settings, supplier updates, product photography, manufacturing changes, or product improvements.

Product prices and availability may change without prior notice. We reserve the right to correct pricing or description errors, limit quantities, or discontinue products when reasonably necessary.

After placing an order, you should receive an order confirmation by email. An order confirmation acknowledges that we received your order request; it does not guarantee acceptance or shipment. We may cancel or refuse an order because of suspected fraud, pricing errors, payment issues, unavailable inventory, or incorrect customer information.

Payments are processed through trusted third-party payment providers. Friendship Mart USA does not store or have access to your complete card or payment credentials. You are responsible for providing valid billing and payment information.

Processing and delivery timeframes are estimates and are not guaranteed. Delivery may be affected by carrier operations, customs procedures, holidays, severe weather, peak seasons, destination restrictions, or other circumstances outside our reasonable control. Please review our Shipping Information page for additional details.

Return, cancellation, replacement, and refund requests are handled according to our Refund & Return Policy. Please contact our customer support team before returning any product. Unauthorized returns may not be accepted.

Customers are responsible for checking that their shipping address, email address, phone number, selected product, quantity, and other order details are accurate before completing checkout. We cannot guarantee changes after an order has entered processing.

Website content—including our branding, logo, text, layout, graphics, and original designs—is owned by Friendship Mart USA or used with permission from its licensors. It may not be copied, reproduced, republished, or commercially distributed without authorization.

Our store may use third-party payment processors, delivery carriers, applications, analytics tools, and service providers. Their services may be governed by separate terms and privacy practices. We are not responsible for third-party websites or services outside our direct control.

To the extent permitted by applicable law, Friendship Mart USA is not liable for indirect, incidental, or consequential losses arising from carrier delays, customs actions, service interruptions, technical problems, natural events, or circumstances beyond our reasonable control. Nothing in these Terms excludes rights that cannot legally be excluded.

We may revise these Terms & Conditions to reflect changes to our services, business practices, or applicable requirements. The latest version and update date will be displayed on this page.