We currently serve eligible locations in the United States, United Kingdom, Canada, Australia, and selected European countries.

Product and delivery availability may vary depending on the destination, supplier location, carrier coverage, product restrictions, and the items included in the order.

Available shipping options will be displayed during checkout after you enter an eligible delivery address.

Shipping charges are calculated and displayed during checkout before payment is completed.

• Standard Shipping is generally available for $4.90 USD on eligible orders.
• Free Tracked Shipping is generally available on qualifying orders with a merchandise subtotal over $50 USD, where available.
• Applicable thresholds and charges may be converted into the customer's displayed market currency.

Most orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may begin processing on the next available business day or require additional processing time.

Order processing time is separate from estimated carrier delivery time.

The following estimates generally begin after order processing has been completed:

When tracking becomes available, it will normally be sent to the email address provided during checkout.

Tracking information may take approximately 24–72 hours after shipment to display the first carrier update.

Some orders may arrive in separate packages and may therefore have more than one tracking number.

Please check your email inbox, spam folder, and promotional folder if you are expecting a shipping confirmation.

Orders containing multiple products may be shipped separately because products can be fulfilled from different warehouses, suppliers, or fulfilment locations.

Separate packages may arrive on different dates. Receiving one part of an order does not necessarily mean the remaining items are missing.

Customers are responsible for entering a complete and accurate shipping address, recipient name, email address, and telephone number during checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing or has been submitted to a fulfilment partner.

Additional shipping or carrier charges may apply if an order is returned, redirected, or reshipped because of an incorrect, incomplete, or undeliverable address, where legally permitted.

International orders may be subject to customs inspections, import taxes, value-added tax, duties, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are generally the responsibility of the recipient.

Friendship Mart USA does not control customs decisions or the amount of fees charged by local authorities.

Delivery delays may occur because of customs inspections, severe weather, public holidays, transportation disruption, carrier network congestion, peak seasons, local delivery issues, or other circumstances outside our direct control.

If tracking has not updated for an unusually long period, or the estimated delivery window has passed, contact us with your order number. We will review the available tracking information and assist with the next appropriate steps.

A shipment may require investigation with the carrier before it can be treated as lost.

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check your mailbox, entrance, porch, reception desk, and other safe delivery locations.
2. Ask household members, neighbours, building staff, or reception personnel.
3. Review the tracking page for any delivery photograph or carrier note.
4. Contact the local carrier or delivery office using the tracking number.
5. Contact us if the package remains missing after completing these checks.

We will review the available information and may request that the carrier conduct an investigation.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, materially different from what you ordered, or incomplete, contact us within 7 days after delivery.

Please include:

• Your full name and order number.
• A clear description of the issue.
• Clear photographs or video of the item.
• Photographs of the outer packaging and shipping label.
• Photographs showing any damage, missing part, or incorrect product.

Please retain the product and its packaging until we confirm whether they are still needed for review.

Approved solutions will be handled according to our Refund & Return Policy and applicable consumer law.

Please contact us before refusing a package.

If an order is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, non-payment of legally applicable customs charges, or another customer-related issue, any refund may be reduced by non-refundable delivery, return, carrier, customs, or handling charges where legally permitted.

Contact us as quickly as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellation after processing has started or after the order has been submitted to a fulfilment provider.

If the order has already shipped, the applicable return procedure may need to be followed after delivery.

Nothing in this Shipping Policy is intended to exclude, restrict, or replace mandatory consumer rights available under applicable law.

Where a mandatory local consumer protection rule conflicts with this policy, the mandatory legal requirement will apply.