Frequently Asked Questions
Frequently Asked Questions
Quick answers about shipping, tracking, returns, order changes, and customer support.
We want every Friendship Mart USA customer to enjoy a smooth and confident shopping experience. Browse the answers below, or contact our support team if you need additional help.
How long does shipping take?
Most orders are processed within 1–3 business days. Estimated delivery times vary depending on the destination, product, carrier, and local customs procedures. Please visit our Shipping Information page for more details.
Will I receive tracking information?
Yes. Once your order has shipped and tracking becomes available, you will receive an email with your tracking number or tracking link. Tracking updates may take 24–72 hours to appear after shipment.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has started.
What is your return policy?
You may contact us within 30 days of delivery if there is an issue with your order. Eligibility, conditions, and instructions are explained in our Refund Policy.
What should I do if my item arrives damaged or incorrect?
Email support@friendshipmartusa.com with your order number and clear photos of the item and packaging. Our support team will review the issue and assist you.
Do you ship internationally?
We currently serve selected destinations. Available shipping options, delivery estimates, and applicable charges are displayed during checkout.
How can I contact customer support?
Email us at support@friendshipmartusa.com. We normally respond within 1–2 business days.
Still Need Help?
Our friendly support team is ready to assist with your order or product questions.
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