You may request an eligible return within 30 calendar days after delivery, unless an exception described in this policy applies.

A return request must be submitted within the applicable return period. Submitting a request does not automatically guarantee approval. We may review the item, order details, reason for return, product condition, and applicable consumer rights before confirming return instructions.

To qualify for a standard change-of-mind return, the product should generally be:

• Unused and in substantially the same condition in which it was delivered.
• Returned with its original packaging, accessories, manuals, and included parts where reasonably possible.
• Supported by a valid Friendship Mart USA order number or other reasonable proof of purchase.
• Free from damage caused by misuse, neglect, unauthorized alteration, improper installation, or improper care.

To request a return, please follow these steps:

1. Email support@friendshipmartusa.com.
2. Include your name and order number.
3. Briefly explain the reason for your return request.
4. If the item is damaged, defective, incomplete, or incorrect, include clear photographs or video that reasonably show the issue.
5. Wait for our return instructions before sending the product.

Because products may be fulfilled through different approved fulfillment locations, the correct return destination may depend on the specific order and product.

Products sent without the appropriate return instructions or sent to an unauthorized address may experience processing delays and may not be accepted where permitted by applicable law.

Please inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

For faster investigation of shipping damage or order discrepancies, we recommend notifying us within 7 days after delivery. A later report will be reviewed according to the circumstances, this policy, and applicable law.

We may ask for photographs or video of the product, affected area, packaging, shipping label, or other information reasonably necessary to review the issue.

Depending on the circumstances and applicable rights, an appropriate solution may include a replacement, replacement part, refund, return, or another reasonable remedy.

Please keep the affected item and relevant packaging until we confirm whether they are still required for review, return, or carrier documentation.

For an approved change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different result.

If a product arrived damaged, defective, materially misrepresented, incomplete, or incorrect because of an error associated with the order, we will review the circumstances and provide an appropriate return, replacement, refund, or shipping-cost solution as applicable.

Original premium, expedited, or upgraded shipping charges are generally non-refundable for a change-of-mind return unless otherwise stated or required by applicable law.

When a physical return is required, we will normally review the returned item after it is received. We will then notify you of the outcome of the return and refund review.

If a refund is approved, it will normally be issued to the original payment method. We generally cannot redirect a refund to a different card, bank account, or unrelated payment method.

After we issue an approved refund, your bank, card issuer, or payment provider may require approximately 5–10 business days to post or display the funds. Actual posting time is controlled by the financial institution or payment provider and may vary.

In some situations, a refund or other remedy may be approved without requiring a physical return. If so, our support team will provide the applicable instructions.

Direct exchanges are not guaranteed because product availability and inventory may change.

Depending on the circumstances, we may provide a replacement or replacement part, or we may ask you to complete an approved return and place a new order.

Any replacement or exchange will be handled according to the circumstances of the order and applicable law.

Subject to applicable law and any product-specific terms disclosed before purchase, certain products may be ineligible for a standard change-of-mind return, including:

• Products for which the applicable return-request period has expired.
• Products materially used, altered, damaged, or made incomplete after delivery by the customer.
• Products damaged through misuse, neglect, improper installation, or improper care.
• Certain personal-care, hygiene-sensitive, or sealed products after opening, use, or removal of a protective seal where a return restriction is legally permitted.
• Personalized, customized, or made-to-order products where applicable.
• Gift cards, digital or downloadable products, or clearly identified final-sale products where a return restriction is legally permitted.

Please contact us as quickly as possible if you need to request an order cancellation or modification.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be cancelled or changed after processing has started or after the order has been submitted to a supplier, fulfillment provider, or carrier.

If an order has already shipped, you may need to wait for delivery and then follow the applicable return procedure.

Please contact us before intentionally refusing a delivery whenever reasonably possible so that we can review the appropriate procedure.

If a package is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, failed to collect the shipment, or another customer-related delivery issue occurred, the refund will be reviewed according to the circumstances.

Where permitted by applicable law, actual non-refundable shipping, carrier, return, reshipping, or similar costs resulting from a customer-related delivery issue may affect the amount eligible for refund.

Nothing in this Refund & Return Policy is intended to exclude, restrict, waive, or replace consumer rights or remedies that cannot legally be excluded under applicable law.

Depending on where a customer is located and where a transaction takes place, additional statutory rights concerning defective products, cancellations, refunds, warranties, or other consumer protections may apply.

If a mandatory consumer-protection requirement applicable to a particular transaction conflicts with this policy, the mandatory legal requirement will apply.

To protect customers and our business, we may review return and refund requests for suspected abuse or fraud.

Where permitted by applicable law, we may decline requests involving intentionally altered evidence, return substitution, intentional product damage, fraudulent claims, or other deceptive conduct.

Fraud-prevention reviews are not intended to interfere with legitimate customer claims or mandatory consumer rights.

Friendship Mart USA LLC may update this Refund & Return Policy from time to time to reflect changes in our products, fulfillment practices, customer-service procedures, business operations, or applicable requirements.

The latest version and revision date will be displayed on this page. Changes will apply as permitted by applicable law.