You may request a return within 30 calendar days after the item is delivered, unless an exception described in this policy applies.

Submitting a request does not automatically guarantee approval. We will review the item, order details, reason for return, and applicable consumer rights before confirming the return.

To qualify for a standard return, the product should generally be:

• Unused and in substantially the same condition in which it arrived.
• Returned with its original packaging, accessories, manuals, and included parts where reasonably possible.
• Supported by a valid Friendship Mart USA order number or proof of purchase.
• Free from damage caused by misuse, improper installation, neglect, alteration, or normal wear.

1. Email support@friendshipmartusa.com.
2. Include your full name and order number.
3. Explain why you are requesting the return.
4. Include clear photographs or video when the product is damaged, defective, incomplete, or incorrect.
5. Wait for our return instructions and return authorization before sending anything.

Products returned without prior approval or sent to an unauthorized address may be delayed, refused, lost, or ineligible for reimbursement.

Please inspect your delivery promptly. Contact us within seven days after delivery if the product is damaged, defective, incomplete, or different from what you ordered.

Include clear photographs of the product, packaging, shipping label, and the affected area. Depending on the circumstances, we may offer a replacement, replacement part, refund, or another reasonable solution.

Please keep the item and packaging until we confirm that they are no longer needed for inspection or carrier documentation.

For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise or we agree in writing to cover those costs.

When the product arrived damaged, defective, materially misrepresented, or incorrect because of our error, we will review an appropriate return, replacement, or reimbursement solution.

Original expedited or premium shipping charges are generally non-refundable unless required by applicable law or the return resulted from our error.

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally issued to the original payment method. We cannot usually redirect a refund to a different card, bank account, or payment provider.

After we issue the refund, your bank or payment provider may require approximately 5–10 business days to display it. Processing time is controlled by the financial institution and may vary.

Direct exchanges are not guaranteed because inventory may change. When an exchange is approved, we may provide a replacement or ask you to return the original product and place a new order.

A replacement does not restart or extend any applicable return period unless required by law.

Subject to applicable consumer law, the following may be ineligible:

• Products returned after the applicable return period.
• Used, altered, damaged, or incomplete products.
• Products damaged through misuse or improper care.
• Personal-care or hygiene-sensitive products that have been opened, used, or had a protective seal removed.
• Personalized, customized, or made-to-order products.
• Gift cards, downloadable products, or final-sale products where legally permitted and clearly identified before purchase.

Contact us as soon as possible if you need to cancel or modify an order. We cannot guarantee cancellation after processing has started or after the order has been submitted to a fulfilment partner.

If the order has already shipped, you may need to wait until delivery and follow the approved return procedure.

If a package is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, any refund may be reduced by non-refundable shipping, return, carrier, or handling costs where legally permitted.

Please contact us before refusing a delivery so that we can review the safest and most appropriate solution.

Customers located in the European Economic Area or United Kingdom may have statutory cancellation, withdrawal, conformity, refund, or legal guarantee rights in addition to this policy.

Where applicable, eligible distance purchases may be cancelled within the statutory cooling-off period without giving a reason, subject to legal exclusions and return requirements. Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded.

We may decline requests involving altered evidence, repeated abusive claims, return substitution, chargeback fraud, intentional damage, or other deceptive conduct.

This does not affect legitimate claims or mandatory consumer rights.