Luxury Freestanding Dual Handle Bathtub Faucet with Handheld Shower

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Product Details

Transform Your Bath Experience

Step into a world of elegance and simplicity with our Luxury Freestanding Dual Handle Bathtub Faucet. This contemporary piece is not just a faucet; it’s a statement for your bathroom, offering the perfect blend of function and style. Designed for discerning individuals who seek to add a touch of luxury to their daily routine, the faucet stands as a centerpiece of modern sophistication.

Product Features

Our bathtub faucet is a testament to superior craftsmanship, featuring a dual holder control for precise temperature management and a sturdy brass valve core for lasting durability. The electroplated surface not only adds to its sleek appearance but also ensures resistance to corrosion and tarnishing. With its easy floor mount installation, this faucet is the epitome of convenience and quality.

  • Cold/Hot Water Dual Control
  • Durable Brass Valve Core
  • Contemporary Style with Electroplated Finish
  • Effortless Floor Stand Faucet Feature
  • Includes Handheld Shower for Versatility

When to Use This Luxurious Faucet

This exquisite faucet is best used when you’re looking to infuse a sense of luxury into your daily life. Whether you’re starting the day with an invigorating morning soak or unwinding in the evening with a calming bath, the faucet’s ergonomic design and smooth operation make it a joy to use at any time.

Benefits for Your Home

Embrace the fusion of luxury and practicality with our freestanding bathtub faucet. Its dual handle design ensures precise control over water temperature, while the inclusion of a handheld shower offers flexibility, whether rinsing off after a bath or cleaning the tub. The contemporary design, paired with the matte black finish, suits any modern bathroom, making it a versatile addition to your home.

  • Enhanced control over water temperature
  • Handheld shower for ease and functionality
  • Sleek design that elevates bathroom decor
  • Long-lasting build with high-quality materials

What Makes Our Faucet Special?

What sets this faucet apart is its balance of aesthetic appeal and functionality. The handheld shower adds a layer of convenience, while the dual handle design allows for easy control. The contemporary style ensures it complements the design of your bathroom, and the high-quality construction promises years of reliable use.

Ready to Elevate Your Bath?

Don’t wait to enhance your bathroom with our Luxury Freestanding Dual Handle Bathtub Faucet. Experience the blend of style, functionality, and quality that only our product can offer. Upgrade your bathroom today!

Reviews
(59)
Verified Buyer
Dewayne Jerde
29 Jun 2024 11:16

Upgrading my bathroom with this faucet was a decision that transformed my daily bath routine into a luxurious escape. From the sleek design to the precision temperature control, every aspect of this faucet reflects a commitment to excellence and modern sophistication. The dual holder control is a revelation, allowing me to effortlessly adjust the water temperature to my exact preference, ensuring every bath is a perfectly tailored experience. The sturdy brass valve core and the electroplated finish not only speak to the faucet's durability but also its resistance to corrosion and tarnishing, promising that its luster and functionality will endure. The installation process was surprisingly straightforward, a testament to the thoughtful design that prioritizes convenience without compromising on quality. The inclusion of a handheld shower has elevated the versatility of my bathing experience, making everything from rinsing off to cleaning the tub an effortless task. What truly sets this faucet apart for me is the seamless blend of aesthetic appeal and practicality. Its contemporary style, accentuated by the matte black finish, not only complements my bathroom's decor but stands as a striking statement piece of modern elegance. It's more than just a faucet; it's a cornerstone of my bathroom's transformation, enhancing my daily ritual with a touch of luxury and unparalleled functionality.

Verified Buyer
Brandyn Wisoky
23 Jun 2024 11:54

This faucet and handheld shower set is a true showstopper in my bathroom. The marble handles feel luxurious and add a touch of opulence. Its water flow impresses me every time, and it's become a conversation piece among guests. The design strikes a perfect balance between elegance and modern flair.

Verified Buyer
Luna Wyman
23 Jun 2024 11:54

Still awaiting installation, but from what I've seen, it promises to be a standout addition 👍

Verified Buyer
Isidro Crooks
23 Jun 2024 11:53

This floor-mounted tub filler exceeded my expectations. It matches its online depiction perfectly, delivering both on looks and performance. Installation was straightforward, leaving a solid, leak-free structure. The water flow is impressively fast, making bath time a breeze. Highly recommended for its quality and elegance.

Verified Buyer
Darrion Dach
23 Jun 2024 11:53

Although it hasn't been installed yet, my initial assessment is overwhelmingly positive. The all-metal construction, including the handheld shower, exudes quality reminiscent of much pricier models.

Verified Buyer
Rocky Bednar
23 Jun 2024 11:53

Our master bath remodel wouldn't have been complete without this faucet. It complements my standalone tub beautifully, setting a sophisticated tone. Although installed by our contractor, its presence has transformed the space, combining great looks with flawless functionality.

Verified Buyer
Chesley Corkery
23 Jun 2024 11:53

Absolutely thrilled with this product. Its appearance and operation have met all my expectations.

Verified Buyer
Ibrahim Schamberger
23 Jun 2024 11:53

The matte black finish instantly elevates the bathtub's aesthetics. Installation was smooth according to my plumber, and a slight wobble is normal and doesn't affect its functionality. It's a piece I wholeheartedly recommend.

Verified Buyer
Keshaun Ritchie
23 Jun 2024 11:51

The introduction of the faucet into my home has redefined what luxury means in everyday living. Its contemporary design and matte black finish have infused my bathroom with a level of elegance and sophistication that is truly unparalleled. The dual control feature for hot and cold water allows for a bathing experience that is customized to my preferences, providing both invigoration and relaxation in equal measure. The durability of the brass valve core, coupled with the corrosion-resistant electroplated surface, assures me of the faucet's longevity, a blend of beauty and reliability that's rare to find. The easy floor mount installation was a breeze, significantly enhancing the faucet's appeal by ensuring that its integration into my bathroom was as seamless as its operation. The addition of a handheld shower has not only added a layer of convenience but also a touch of finesse to my bath routine, allowing for a versatility that caters to all my needs. This faucet is not merely a functional item but a testament to superior craftsmanship and design. It stands as a beacon of contemporary style in my bathroom, proving that practicality and luxury can coexist beautifully. The balance it strikes between form and function is what truly makes it special, offering an experience of everyday elegance that elevates the mundane to the sublime.

Verified Buyer
Maybell Carter
23 Jun 2024 11:51

This product was a perfect solution to my previous filler's shortcomings, offering a sturdier attachment and better reach into the tub.

Verified Buyer
Shanelle Blanda
23 Jun 2024 11:51

The heavy brass construction impressed me right away, signaling unmatched quality. It ensures a rapid fill with strong water pressure, standing firm without any wobble. The smooth operation of the valves and the easy-to-use hand shower make it a standout. It's an acquisition I'm proud of and would recommend without hesitation.

Verified Buyer
Ottilie Hand
23 Jun 2024 11:51

Installation was straightforward, resulting in a secure and attractive faucet. A minor issue was swiftly and satisfactorily resolved by the supplier, highlighting their excellent customer service. I would confidently purchase from them again.

Verified Buyer
Gaetano Jast
23 Jun 2024 11:51

From the moment I decided to incorporate thefaucet into my bathroom, I knew I was making a choice that would transform my space and my daily routine. The precision temperature management enabled by the dual holder control has brought a new level of comfort and personalization to my baths, turning them into an indulgent ritual rather than a mere routine. The quality of the materials, from the durable brass valve core to the sleek electroplated finish, ensures that this faucet isn't just a part of my bathroom but a lasting investment in my home's luxury and functionality. The installation process, designed with the user in mind, was refreshingly simple, reinforcing the notion that luxury should enhance life, not complicate it. The handheld shower feature, in particular, has proven to be indispensable, providing flexibility for a variety of uses that go beyond just bathing. Its contemporary design effortlessly complements the aesthetic of my modern bathroom, elevating the entire space with its elegant silhouette and matte black finish. In every aspect, this bathtub faucet embodies the perfect marriage of style, functionality, and durability. It has not only enhanced the visual appeal of my bathroom but has also introduced a level of luxury and convenience to my daily life that I had not previously imagined possible. This faucet, with its unique blend of modern sophistication and practical versatility, has truly made my bathroom a haven of comfort and style.

Verified Buyer
Demetris Smitham
23 Jun 2024 11:51

The faucet not only looks well-made but also performs exceptionally, thanks to its high flow rate. It fills the tub quickly without any leaks, although the availability of replacement parts is my only concern.

Verified Buyer
Jermaine Rempel
23 Jun 2024 11:50

The sturdiness of this tub filler was a welcome surprise. We love it! It's beautiful in our bathroom with our free standing tub! It was a bit difficult to install, but all worked out. Looks SO awesome in my updated master bathroom

Verified Buyer
Easter Crist
23 Jun 2024 11:50

Installing this fixture in my bathroom has been a game-changer. Its sleek and modern design perfectly complements the interior, creating a focal point that is both visually appealing and highly functional. The dual handles provide effortless control over water temperature and flow, making it easy to achieve the perfect bath or shower experience. The handheld shower is an excellent feature, offering flexibility and ease of use for a variety of needs, from bathing children to washing pets or simply enjoying a more controlled rinse. The water pressure is consistently strong, and the overall performance is smooth and reliable. This high-quality fixture has not only improved the functionality of my bathroom but also its aesthetic, making it a cherished addition to my home

Verified Buyer
Amy Will
23 Jun 2024 11:50

Love this faucet. Very secure attachment, easy enough to install. Beautiful design! Only downside is the water flow is a bit low from the main spout. Maybe too much and it would splash all over? But for me, I would have liked to see a bit more volume so the tub fills up more quickly. It is not an issue of our pressure, as we have plenty, but it might be because of the long 1/2" lines the water needs to travel up to exit the faucet

Verified Buyer
Josefina Treutel
23 Jun 2024 11:50

Our guests are consistently wowed by this beautiful and practical freestanding bathtub faucet. It has become a beloved feature in our home.

Verified Buyer
Emory Corkery
23 Jun 2024 11:50

Installing this faucet on a concrete slab presented challenges, but the end result, thanks to meticulous effort, is sturdy and visually appealing. It requires significant effort to install, especially on a concrete slab, but the outcome is well worth it.

Verified Buyer
Genevieve Goyette
23 Jun 2024 11:50

My contractor was taken aback by the quality and value of this faucet. Proper installation is crucial for stability, but the final look impresses everyone who sees it. It stands as a testament to great value and design in my bathroom.

Verified Buyer
Conner Gusikowski
23 Jun 2024 11:50

Perfect 😍😍😍

Verified Buyer
Braulio Runolfsson
23 Jun 2024 11:50

This fixture is a masterpiece of bathroom design, blending functionality with aesthetic beauty in a way that has transformed my bathroom into a spa-like sanctuary. The dual handles provide smooth and precise control over the water's temperature and flow, allowing for a customized bathing experience that caters to individual preferences. The handheld unit adds a layer of versatility and convenience, making everything from bathing children to washing hair a breeze. The water output is steady and robust, creating a relaxing environment for baths and showers alike. The craftsmanship is top-notch, with a design that prioritizes both durability and style. Since its installation, it has been a joy to use, enhancing not only the look of my bathroom but also the quality of my daily routine

Verified Buyer
Abdul Funk
23 Jun 2024 11:50

A fantastic addition to our freestanding tub, its large curved neck allows for perfect water placement. The thoughtful design ensures a comfortable distance from the tub without sacrificing functionality.

Verified Buyer
Cecelia Schoen
23 Jun 2024 11:50

The actual product surpasses the pictures in elegance and quality, offering a more luxurious look than expected.

Verified Buyer
Salvador McLaughlin
23 Jun 2024 11:50

Fits perfectly 🙌

Verified Buyer
Lester Predovic
22 Jun 2024 10:20

This stunning bathroom fixture is the epitome of luxury and functionality. From its sleek and modern design to the precision engineering of its temperature control, every aspect has been crafted to provide an unparalleled bathing experience. The separate handles for hot and cold water allow for fine-tuned temperature adjustments, ensuring the perfect bath every time. The addition of the handheld unit is a game-changer, offering the flexibility to direct water exactly where needed, making everything from rinsing hair to cleaning the tub effortless. The overall build quality is exceptional, with a robust and durable construction that speaks to its premium nature. The water pressure is consistently strong, providing a satisfying flow that contributes to a relaxing and rejuvenating bath or shower. The design not only adds a touch of sophistication to my bathroom but also offers practical benefits, making my daily routine more luxurious and enjoyable. Its installation was straightforward, and it has functioned flawlessly, proving to be a reliable and stylish addition to my home. Beyond its practical uses, this fixture has become a focal point in my bathroom, drawing compliments from guests and adding to the room's aesthetic appeal. Its combination of elegant design, superior functionality, and high-quality construction makes it an exceptional choice for anyone looking to enhance their bathroom with a touch of luxury

Verified Buyer
Napoleon Heathcote
21 Jun 2024 10:21

The initial faucet didn't work, but the seller replaced it and followed up to ensure everything was functioning correctly. I'm satisfied with the product.

Verified Buyer
Delta VonRueden
20 Jun 2024 10:21

Absolutely stunning! We receive compliments on this unit all the time. The plumber was very pleased; installation was simple, and the unit looks beautiful considering its price! We're also impressed with the strong water flow, which fills the tub quickly, and the handheld wand is perfect for washing hair and cleaning the tub. It provides plenty of pressure, unlike our expensive shower head.

Verified Buyer
Adeline Yost
19 Jun 2024 10:21

We are absolutely thrilled with our new tub faucet!

Verified Buyer
Moises Heaney
18 Jun 2024 10:21

It has an attractive appearance! We haven't had the chance to use it yet as we installed it in a house we're selling. That's why I rated it 4 stars. However, it appears to be a high-quality faucet.

Verified Buyer
Dasia Kessler
17 Jun 2024 10:22

This luxurious bathroom fixture has completely revolutionized my bathing experience. With its sleek, contemporary design, it has added a touch of elegance and sophistication to my bathroom decor. The twin handles provide unparalleled control over water temperature, allowing for a perfectly tailored bath every time. The addition of the handheld unit is a stroke of genius, offering unmatched convenience for rinsing off, cleaning the tub, or even bathing pets with ease. The water flow is impressively consistent and powerful, making for a soothing and enjoyable bath or shower. The build quality is exceptional, with a sturdy, well-crafted design that promises longevity and durability. Installation was straightforward, and it has been a seamless addition to my daily routine, blending functionality with aesthetic appeal. It’s more than just a bathroom fixture; it’s a statement piece that enhances the entire bathing experience, providing both style and practicality in spades

Verified Buyer
Maggie Kihn
16 Jun 2024 10:22

Out of the box, this tub filler was absolutely beautiful. I have yet to install it as I'm still in the process of remodeling the bathroom; however, the look and feel of this filler is out of this world. Great product! 🤩

Verified Buyer
Herminio Satterfield
15 Jun 2024 10:22

This elegant fixture has transformed my bathroom into a luxurious spa-like retreat. Its sleek design and polished finish give it a modern yet timeless look that complements any decor. The dual handles offer precise temperature control, making it easy to find the perfect water setting. The addition of the handheld unit is a game-changer, providing versatility and convenience for a thorough and relaxing bathing experience. The installation process was straightforward, and the quality is evident in the smooth operation and durable construction. It's not just a functional piece but a stylish addition to my bathroom that elevates the entire space

Verified Buyer
Adeline Quitzon
14 Jun 2024 10:22

This faucet is absolutely gorgeous! It feels sturdy and functions flawlessly. It offers excellent value for its price!

Verified Buyer
Maximillia Bashirian
13 Jun 2024 10:23

Great quality, very fast filling! Some people say that it takes forever to fill the tub with water with this type of faucets, but not in our case! Took only a few minutes! Absolutely love it! 👍

Verified Buyer
Liliane Turner
12 Jun 2024 10:23

I am absolutely in awe of this bathroom fixture, which combines form and function in a truly exceptional way. The elegant design, featuring separate handles for hot and cold water, allows for meticulous temperature adjustments, ensuring a perfect bath or shower every time. The handheld unit adds a dimension of convenience and flexibility, enabling easy rinsing and targeted water flow. The quality of construction is outstanding, with a sturdy build and a finish that maintains its shine and resists wear and tear. The water output is impressively consistent, providing a luxurious and comforting experience. The fixture's design has brought a level of sophistication and modernity to my bathroom, enhancing its overall appeal and functionality. The installation was smooth, and its performance has been flawless, offering a reliable and stylish solution for my bathing needs

Verified Buyer
Meagan Abernathy
11 Jun 2024 10:23

High quality and elegant design! Beautifully made, we love it 😁

Verified Buyer
Braxton Hoeger
10 Jun 2024 10:23

I'm absolutely in love with this sophisticated and highly functional bathroom fixture. Its sleek design and polished finish have given my bathroom an air of modern luxury. The dual-handle operation allows for fine-tuning of water temperature, providing a custom bathing experience that feels tailored to my preferences. The handheld shower is a fantastic feature, offering the flexibility to reach all areas with ease, making it perfect for everything from personal care to bathroom cleaning tasks. The water flow is excellent, ensuring a relaxing and efficient shower or bath. Its solid construction and high-quality materials speak to its durability and long-lasting performance. The installation was professional and efficient, and it has become an essential part of my daily comfort and luxury in the bathroom

Verified Buyer
Ronny Herman
9 Jun 2024 10:24

Very nice, works smoothly, and is a great value.

Verified Buyer
Tristin Denesik
8 Jun 2024 10:24

I'm really loving our new bathtub faucet! It's not only good-looking but works like a charm too. Adjusting the water temperature is a breeze, and everyone in the family is enjoying the handheld shower. It feels sturdy and was a piece of cake to put in. Totally deserves five stars in my book ⭐⭐⭐⭐⭐

Verified Buyer
Wellington Schmitt
7 Jun 2024 10:24

The fixture is exquisite and looks fantastic. The dual control for hot and cold water is a game changer, making it super easy to get the perfect temperature. The handheld shower is so convenient, especially for rinsing off. Its sleek design has really elevated the look of my bathroom

Verified Buyer
Brant Mante
6 Jun 2024 10:24

I adore it! We recently remodeled our bathroom and installed a new tub, and this tub filler works wonderfully. I especially appreciate the spray handle for washing hair and cleaning the tub.

Verified Buyer
Patience McDermott
5 Jun 2024 10:24

Very durable and well-made. I'm extremely pleased with the price and can't wait to install it in the new house!

Verified Buyer
Suzanne Ebert
4 Jun 2024 10:24

I'm extremely impressed with this bathtub faucet and handheld shower unit. Its stylish design adds a touch of sophistication to my bathroom, while the practicality and ease of use make it a joy to use daily. The temperature and flow control are precise, thanks to the dual-handle design, allowing for a personalized bathing experience. The handheld shower is perfect for quick rinses or cleaning the tub, adding a level of convenience I didn't know I was missing. The build quality is exceptional, with a solid feel and smooth operation that speak to its premium construction. It's been a fantastic upgrade to my bathroom, enhancing both the look and functionality of my bathing space

Verified Buyer
Mekhi Bode
3 Jun 2024 10:25

I am thoroughly impressed with this sophisticated bathroom centerpiece. Its design is both elegant and intuitive, providing a seamless and enjoyable bathing experience. The dual handles offer precise control over water temperature, making it easy to achieve the perfect balance for a comfortable bath or shower. The handheld attachment is incredibly versatile, allowing for targeted rinsing and increased functionality in the bathroom. The quality of the materials used is top-notch, ensuring longevity and sustained performance. The water flow from both the main spout and the handheld unit is strong and even, creating a luxurious feel that rivals high-end spas. The fixture’s appearance is stunning, with a design that complements both modern and traditional bathroom styles, enhancing the overall ambiance of the space. It has been a fantastic investment in my home, upgrading not only the look of my bathroom but also the quality of my daily routine. The installation process was professional and efficient, and the fixture has operated flawlessly, making it a valued addition to my bathroom

Verified Buyer
Deven Shanahan
2 Jun 2024 10:25

Finally found the perfect addition to my master bath! A top-notch choice for any bathroom makeover! 💎

Verified Buyer
Sadye Christiansen
1 Jun 2024 10:25

High-quality and aesthetically pleasing! Their customer service is top-notch; they are the best I've ever dealt with! I highly recommend this seller and their products!

Verified Buyer
Zachariah Gutmann
31 May 2024 10:25

Good quality, easy to install, and definitely worth the money!

Verified Buyer
Brenda Baumbach
30 May 2024 10:26

We're really happy with this new faucet we picked for our bathroom redo. The two handles make adjusting the water temp super easy and accurate. I love how it stands on the floor, really catches your eye when you walk in. Plus, it's made of brass, so it feels solid and durable. Definitely a thumbs up from me!

Verified Buyer
Karl D'Amore
29 May 2024 10:26

This is an excellent product with outstanding customer service. I highly recommend this company and wouldn't hesitate to purchase from them again.

Verified Buyer
Buford Lowe
28 May 2024 10:26

We used this during our bathroom remodel. It's a great product, looks fantastic, and was cheaper than anything we found at hardware stores, online or otherwise.

Verified Buyer
Emelie Abbott
27 May 2024 10:26

I'm absolutely delighted with this addition to my bathroom! The design is both functional and aesthetically pleasing, providing a touch of elegance to the space. The dual handles allow for easy temperature and flow adjustment, ensuring a comfortable bath or shower experience. The handheld attachment is incredibly convenient, making it simple to rinse off or clean the tub. The water flow is consistent and powerful, yet it feels gentle on the skin. The quality of the materials is top-notch, promising longevity and performance. It stands as a focal point in my bathroom, blending seamlessly with the overall design while providing unmatched functionality

Verified Buyer
Millie Ortiz
26 May 2024 10:27

This elegant bathroom fixture has surpassed all my expectations, offering a blend of style, functionality, and quality that is truly exceptional. The design is modern yet timeless, fitting seamlessly into my bathroom’s decor while providing a level of convenience and luxury that enhances the entire space. With its dual-handle design, adjusting water temperature and flow is effortlessly precise, allowing for a perfectly customized bathing experience. The handheld shower feature is a brilliant addition, offering flexibility and ease of use for a variety of bathing needs. The fixture’s water flow is strong and consistent, contributing to a soothing and enjoyable bath or shower every time. The quality of the materials and the craftsmanship is evident in every aspect of its construction, promising durability and a lasting presence in my home. It has not only improved the aesthetics of my bathroom but also the overall functionality, making it a cherished upgrade that I would highly recommend to anyone looking to enhance their bathing experience.

Verified Buyer
Vivien Zemlak
25 May 2024 10:27

This is perfect for a spacious soaking tub. It's exceptionally well-crafted.

Verified Buyer
Deion Dach
24 May 2024 10:27

We ordered this filler more than six months ago as part of our bathroom renovation project. Two weeks ago, we finally got around to installing it. After reading numerous reviews and gathering tips and tricks, the installation process went smoothly. It looks fantastic and fills quickly. I highly recommend it!

Verified Buyer
Loyce Satterfield
23 May 2024 10:28

The product performs well, looks great, is easy to install, and I'm very satisfied.

Verified Buyer
Luis Kreiger
22 May 2024 10:28

Installation was straightforward. I like the overall appearance. The adjustment knobs for switching between the shower and the tub spout are a bit unusual. It takes some time to get used to, but it has a sleek look.

Verified Buyer
Zora Kunze
21 May 2024 10:28

While it looked fine, it turned out to be much too tall for the tub we were installing. I should have paid closer attention to the dimensions, but I didn't expect it to be that much taller than the tub's side.

Verified Buyer
Tianna Hayes
20 May 2024 10:28

Functions just as expected from a faucet! I cannot comment on the installation process as a professional handled it, but since there were no complaints from them, I rated it 5 stars. I appreciate the design of the handheld shower component; it's more to my liking than some of the overly modern options. A sturdy, stylish, and practical choice!

Shipping & Delivery

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 5-20 Business days
Canada, Europe 5-20 Business days
Australia, New Zealand 5-20 Business days
Central & South America 5-25 Business days
Asia 5-20 Business days
Africa 5-25 Business days
*This doesn’t include our 1-3 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of friendshipmartusa.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of friendshipmartusa.com.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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