Efficient Robotic Pool Cleaner Automatic Vacuum with High Suction, Wall and Floor Cleaning

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Product Details

Transform Your Pool Cleaning Experience

Discover the ultimate solution for maintaining a pristine pool with our state-of-the-art Robotic Pool Cleaner. Designed for ease and efficiency, this automatic vacuum revolutionizes pool cleaning, offering high suction power to meticulously clean both the floor and walls of your swimming pool.

Key Features

  • Adaptable Voltage Input: 110VAC/220VAC, suitable for a variety of setups.
  • Efficient Power Usage: Cleaner 112W; Power unit 150W.
  • Customizable Working Cycles: Choose between 1H, 2H, or 3H for tailored cleaning.
  • Deep Cleaning Ability: Works in pools with depths of up to 2 meters.
  • Advanced Filtration: 180μm filter density, with a maximum capability of 16m³/h.
  • Operates in a wide range of water temperatures (0℃ – 40℃).
  • Quick and Agile: Moves approximately 10.5m/min.
  • Robust IP Grades: Cleaner IPX8; Power unit IPX5.

Why Choose Our Robotic Pool Cleaner?

Our product stands out with its efficient and thorough cleaning capabilities. It is best used for routine pool maintenance, ensuring a consistently clean and inviting swimming environment. The 15m floating cable provides extensive reach, and the high suction power ensures thorough cleaning of both pool floors and walls, saving you time and effort. Moreover, its energy-efficient design helps in conserving water, making it an eco-friendly choice.

Product Benefits

  • Effortless cleaning with automatic operation.
  • High suction power for deep cleaning.
  • Energy and water-saving design.
  • User-friendly and adaptable to various pool sizes and types.

Ready to Elevate Your Pool Maintenance?

Make the smart choice for a cleaner, more inviting pool. Experience unmatched convenience and efficiency with our Robotic Pool Cleaner. Order now and take the first step towards hassle-free pool maintenance!

Reviews
(64)
Verified Buyer
Theresia Schmidt
29 Jun 2024 11:17

I had the opportunity to test the Grampus 800 robotic pool cleaner recently, and I'm genuinely thrilled with how much it has simplified the pool maintenance process for me. This device is a game-changer, equipped with a programmed cleaning feature and intelligent navigation technology, allowing me to set it on autopilot with cleaning durations of 1H, 2H, or 3H. Watching the upgraded roller, designed for strong adsorption, effortlessly climb and scrub every inch of the pool surfaces, including the challenging waterline, was nothing short of fascinating. What stood out to me even more was its remarkable efficiency in collecting and filtering a wide variety of debris, thanks to its triple motor power and expansive inlet. It's adept at handling everything from leaf fragments and tough dirt to debris and sand, ensuring nothing is left behind. The device is also fitted with two independent, precise brushes that work wonders in rendering my pool water crystal clear. The inclusion of a 50-foot tangle-free cable extends its cleaning reach significantly, while the brushless motor operates quietly and with minimal heat emission, enhancing its energy efficiency and making it a friendlier choice for the environment. I'm particularly fond of how it allows for thorough cleaning without the need to replace the pool water, which is a massive win for water conservation and positions it as an exemplary option for those conscious about environmental protection. Observing the Grampus 800 in action, as it climbs and meticulously scrubs the pool walls, has been both impressive and reassuring, affirming its capability to maintain the cleanliness of my pool with minimal effort on my part. In summary, the Grampus 800 comes with my wholehearted recommendation for anyone in search of a reliable, efficient, and environmentally considerate solution to pool cleaning.

Verified Buyer
Sharon Grady
27 Jun 2024 06:36

This device is exceptional and a must-have. It operates as promised, climbing walls and cleaning the waterline effectively. Its cost is reasonable, and it rivals, if not surpasses, my previous Dolphin robot. Very satisfied with its performance.

Verified Buyer
Marian Padberg
25 Jun 2024 08:52

Switching to a corded robotic pool cleaner after using two cordless ones was a game-changer for me. This cleaner, with its efficient 1-3 hour cycles and impressive waterline cleaning, significantly reduced my pool maintenance time. Teaming it up with a solar-powered surface skimmer, my weekly pool upkeep is now down to a mere 10 minutes. The only minor drawback is its inability to reach certain corners, but a simple microfiber brush easily solves that. Initially, it had issues navigating the deep end, but after adjusting the floats on the cord, it's been smooth sailing. The cord tangling was a concern, but it turned out to be unfounded, much like childhood fears of quicksand.

Verified Buyer
Jamey Quigley
25 Jun 2024 08:51

This robotic vacuum impresses with its wall-climbing capability and powerful suction, outperforming my previous one. Initially skeptical due to a bad experience with another brand, my doubts quickly dissipated after applying the included foam pads, which significantly boosted its performance. Although it's a bit on the heavier side, using a caddy from a previous model made handling easier, and opting for the extended warranty was a prudent choice.

Verified Buyer
Cassandra Dicki
25 Jun 2024 08:50

This robotic pool cleaner is highly recommended for its value and efficiency. It stands out as a reliable option for anyone in need of an effective cleaning solution.

Verified Buyer
Justina Heathcote
25 Jun 2024 08:50

Let me tell you about my latest home addition, a robotic pool cleaner that's not just a marvel of modern cleaning technology but has unexpectedly turned into a source of sheer amusement for me and my family. Watching this ingenious device navigate the pool, effortlessly ascending the walls with a grace that's almost human-like, has become a pastime we didn't know we needed. It's like having a pet that cleans your pool; I often find myself and the kids just mesmerized by its wall-climbing antics. I secretly wish it could perform its acrobatics without being tethered by a cord. Imagining it scaling the pool sides unencumbered does strike me as a more futuristic scene. However, the practical side of me appreciates the cord for what it is – a lifeline that ensures the cleaner never succumbs to an untimely power outage mid-clean. Drawing a parallel, this device feels akin to a Roomba for your pool. Yet, it’s clear that while such gadgets add convenience, they don’t negate the need for professional cleaning and maintenance services. Rather, it bridges the gap between those scheduled visits, keeping the pool in a presentable state. It's adept at skimming out leaves and assorted debris, a task many pool cleaners can competently manage, but where this little wonder truly shines is its prowess in tackling the more demanding job of scrubbing the pool's walls and floor. The thoroughness with which it excavates dirt and grime from those surfaces is something to behold. Reflecting on the device's design, the cord, a point of contention among my circle of friends, actually symbolizes reliability to me. There's a divide in preferences for corded versus cordless pool cleaners, each with its own set of advantages. However, belonging firmly to the 'corded' camp, I find solace in knowing that my pool cleaner will diligently complete its cycle without the fear of losing power. This assurance, coupled with its exceptional cleaning performance, makes it an indispensable tool for anyone looking to maintain a pristine pool with minimal effort. In an era where the merits of corded versus cordless appliances are hotly debated, I stand by my choice of a corded robotic pool cleaner. Its unmatched ability to keep the pool sparkling, coupled with the unexpected joy it brings as it performs its wall-climbing routine, has earned it high marks in my book. It's a recommendation I extend with confidence, especially to those in the 'corded' camp, seeking a reliable, efficient, and surprisingly entertaining solution to pool cleaning. Whether you're a technology aficionado or simply someone who takes pride in a well-maintained pool, this robotic cleaner is a choice you won't regret.

Verified Buyer
Ova Leannon
25 Jun 2024 08:50

We've named our new pool-cleaning companion Wally, and it's been a fantastic addition to our pool maintenance routine. After returning a less effective cordless model, this corded version has proven to be more suitable for our larger pool, handling the entire area with ease, despite its weight.

Verified Buyer
Claud Crist
25 Jun 2024 08:50

This vacuum has consistently amazed me with its thorough cleaning ability, even though it occasionally gets stuck due to my pool's unique design. The convenience of not worrying about battery life and the cord's reliability add to its appeal, despite its heaviness during removal.

Verified Buyer
Christa Bednar
25 Jun 2024 08:49

Performance in the shallow end was satisfactory, but it fell short in deeper areas and on inclines, lacking the power needed for comprehensive cleaning.

Verified Buyer
Elenora Williamson
25 Jun 2024 08:49

It's working well so far, meeting expectations without issues.

Verified Buyer
Marianna Rath
25 Jun 2024 08:49

The performance has been solid up to this point, maintaining cleanliness efficiently.

Verified Buyer
Leland Bradtke
25 Jun 2024 08:48

Works well for me

Verified Buyer
Alize Fritsch
25 Jun 2024 08:48

Surpassing a previously owned cordless model, this vacuum boasts impressive power and easily climbs walls, making it perfect for our above-ground pool. Though we had to empty it sooner due to debris accumulation, the results were impressive.

Verified Buyer
Jermey Gusikowski
25 Jun 2024 08:48

It cleans effectively, though occasionally it struggles with certain areas like floor drains or where the wall meets the floor, but it's the best among the three I've owned.

Verified Buyer
Oceane Doyle
25 Jun 2024 08:48

This vacuum excels at picking up all debris, including sand, and its wall-climbing capability is superior to other models I've tried. The only drawback is its weight, which may be a concern for some users.

Verified Buyer
Rowan Willms
25 Jun 2024 08:47

While it performs excellently in cleaning, its weight is noticeable when removing it from the pool.

Verified Buyer
Daron Hermiston
25 Jun 2024 08:47

This pool cleaner is a standout, matching and perhaps exceeding the performance of my previous Dolphin robot. Its ability to climb walls and clean the waterline has been impressive and offers great value.

Verified Buyer
Matilda Langworth
25 Jun 2024 08:47

It has maintained our pool's cleanliness as expected, without any complications.

Verified Buyer
Deangelo Sauer
25 Jun 2024 08:47

After a month of thorough research, I decided to take the plunge and invest in this Robotic Pool Cleaner. I wanted to ensure I gave it a fair test run before forming an opinion, and now, a few weeks later, I'm absolutely delighted with my purchase—even with its higher price tag. Setting it up was quite straightforward. While a more detailed user manual would have been nice, I managed to get everything up and running in about 30 minutes. I experimented with the float handle's positioning straight out of the box and found that setting it to the maximum diagonal worked best for me. The app controls for scheduling cleaning cycles, monitoring progress, and adjusting settings turned out to be very intuitive. The feature that allows you to control the cleaner from anywhere, as long as it's connected to WiFi, has been exceptionally convenient for me. I've even started cleaning cycles while away from home. In terms of performance, this cleaner has exceeded my expectations. My pool, a 25K gallon in-ground rectangle with some curvy sides, has never looked better, and it requires so little effort on my part. Running it on a 2.5-hour cycle every other day—or daily, depending on how often I remember—ensures the pool stays in top condition. This device has been a huge time-saver for me, freeing up hours each week that I would have otherwise spent manually cleaning. The cleaner's ability to climb walls and effectively scrub them clean is particularly impressive. I've adjusted the float handle to maximize its time spent high on the walls, allowing it to 'crawl' along the waterline and clean as it goes. Yet, it intelligently spends most of its time focused on the pool floor, with occasional ventures up the walls, which seems to be the most efficient approach. A few highlights of its cleaning performance include: Exceptional filtration capabilities, capturing both fine dirt and sand, as well as larger debris like leaves and twigs, with ease. The filters are incredibly easy to clean, a task that's much simpler compared to other methods I've used in the past. It navigates over raised drain covers seamlessly, a feature that significantly sets it apart from other models I considered. Choosing this Robotic Pool Cleaner has genuinely transformed the way I approach pool maintenance. Its high suction power, efficient power usage, customizable working cycles, combined with the convenience of automatic operation and its adaptability to various pool sizes and types, make it an outstanding product. It not only saves time and energy but its eco-friendly design also resonates with my commitment to water conservation. For those looking to streamline their pool maintenance with a highly effective, user-friendly, and environmentally conscious solution, this cleaner is undoubtedly a top choice.

Verified Buyer
Marian Boyer
25 Jun 2024 08:47

The suction power is clearly strong, offering great value and ease of cleaning.

Verified Buyer
Clark Prosacco
25 Jun 2024 08:47

Surrounded by trees, my pool is prone to debris, but this robot handles it all effortlessly, saving me from manual cleaning and keeping the pool pristine.

Verified Buyer
Shawna Bartoletti
25 Jun 2024 08:47

It performs its job well, maintaining pool cleanliness effectively.

Verified Buyer
Linnie Durgan
25 Jun 2024 08:46

The vacuum's performance has been outstanding, with a waterproof control head adding to its impressive features.

Verified Buyer
Juliana Kub
25 Jun 2024 08:46

It delivers in both quality and speed, cleaning the pool walls efficiently, though it occasionally struggles with stairs.

Verified Buyer
Albin Pagac
25 Jun 2024 08:46

This robot significantly improves the cleaning process, especially at the waterline, reducing manual effort and keeping the pool floor spotless.

Verified Buyer
Janiya Kautzer
25 Jun 2024 08:46

Upgrading to this model was a wise choice, with its superior wall-climbing and cleaning capabilities making a noticeable difference compared to my old vacuum.

Verified Buyer
Yolanda Hilpert
25 Jun 2024 08:46

very good

Verified Buyer
Modesto Willms
25 Jun 2024 08:44

Despite initial reservations about the cord, it hasn't been an issue. The cleaner does an excellent job, especially in scrubbing the walls, although it misses some corners and edges.

Verified Buyer
Jammie Wyman
25 Jun 2024 08:44

Although heavy, a simple rope solution facilitates its retrieval. Its performance under my winter cover has been flawless, impressively collecting leaves and debris without getting stuck.

Verified Buyer
Maye Mitchell
25 Jun 2024 08:38

In one word: AWESOME. The cleaning brushes and the simplicity of setting it up make pool maintenance much easier, effectively tackling sand and pollen accumulation.

Verified Buyer
Sydney Tremblay
25 Jun 2024 08:36

quality product

Verified Buyer
Raegan Batz
25 Jun 2024 08:36

Simple to maintain, this vacuum impressively collects dirt and sediment, featuring dual filters and exceptional suction, cleaning the water line and enhancing overall pool cleanliness.

Verified Buyer
Rory Mraz
25 Jun 2024 06:36

I deliberated quite a bit before choosing this model. I initially opted for a well-reviewed top brand, but this cleaner significantly outperformed it. It effectively does its job without unnecessary acrobatics. An algae outbreak in my pool was quickly managed with the help of this cleaner and my skimmer socks, resulting in crystal-clear water, as evidenced by the attached photos. The advantages of this cleaner include its ability to thoroughly clean and even skim the walls, with brushes that work cohesively with the system to capture rather than disperse dirt. The downside is its weight; even though the handle provides some maneuverability, the cleaner becomes particularly heavy when filled with water, and it’s still quite hefty when empty.

Verified Buyer
Fleta Wilkinson
24 Jun 2024 06:29

The suction power is impressive and offers great value for money, plus it’s simple to clean.

Verified Buyer
Lillian Stoltenberg
23 Jun 2024 06:29

After experimenting with two cordless models, I switched to a corded cleaner and couldn't be happier. This machine's efficiency, with 1-3 hour cleaning cycles and large capacity for debris, paired with excellent waterline cleaning, has streamlined my pool maintenance to just 10 minutes weekly. I use a special brush for corners the cleaner can't reach. Initially, the robot would get stuck in the deep end, but adjusting the cord’s floats fixed this. I feared the cord might tangle during use, a concern that proved unfounded, much like childhood fears of quicksand. The video demonstrates that the solar surface robot seldom interferes with the cord. I would definitely purchase this again.

Verified Buyer
Monica Beier
22 Jun 2024 06:29

As an excellent pool cleaner, it stands out, especially for those preferring corded models, maintaining a pristine pool with ease. Highly recommended for its effectiveness.

Verified Buyer
Janet Cronin
21 Jun 2024 06:30

This robotic pool cleaner is not only effective but also entertaining to watch as it climbs walls. I wish it could operate cordlessly for a sleeker appearance, yet the cord hasn’t presented any practical issues, and the constant power supply ensures it completes its cleaning cycle without interruption.

Verified Buyer
Veronica Lang
20 Jun 2024 06:30

A remarkable device, it thoroughly cleans our large pool.

Verified Buyer
Grace Harris
19 Jun 2024 06:30

I acquired this to replace another brand's pool robot that malfunctioned. This new one functions superbly and is straightforward to maintain, though it is somewhat heavy and challenging to remove from the water.

Verified Buyer
Marlen Kuvalis
18 Jun 2024 06:31

This model outperforms the cordless one we previously bought. It possesses considerable power and effortlessly scales the pool walls. Our pool is a 24-foot round above-ground type. We had to empty the basket before the battery depleted, which is typical initially given the debris accumulation. The pool now looks fantastic. Upon unboxing the robot, we discovered it was wet, suggesting it might have been used despite purchasing it new. However, considering the reasonable price we paid, we decided against returning it.

Verified Buyer
Kiel Predovic
17 Jun 2024 06:31

This robot cleaner fulfills its description, adeptly climbing walls and navigating steps, eliminating longstanding dirt missed by other cleaners.

Verified Buyer
Arnulfo Mann
17 Jun 2024 06:31

Working so far

Verified Buyer
Liliane Cartwright
16 Jun 2024 06:31

It operated wonderfully, and its control head is impressively waterproof.

Verified Buyer
Yvonne Schultz
15 Jun 2024 06:31

I've struggled with pool cleaning for a while, so I'm glad I finally decided to buy a pool cleaner. My neighbor informed me that corded cleaners have more suction power than cordless ones, leading me to opt for the corded version. To my delight, it performed exceptionally well, exceeding my expectations. Handling the cord takes some getting used to, but it’s a minor issue compared to the benefits. The cleaner effectively removed debris and leaves, leaving clear trails in its wake.

Verified Buyer
Jonathan Armstrong
14 Jun 2024 06:32

When our previous pool vacuum needed replacing, I discovered this model, which boasted superior features. This robot surpasses my old one in many aspects, especially in how it cleans the pool’s walls and waterline, reducing my manual cleaning effort. The pool bottom became spotless quickly after pool opening. I appreciate the three timing options (1, 2, and 3 hours) and often select the longest for my large pool. Its filter baskets are user-friendly, capture a lot of debris without leaking, and are much easier to manage than my previous cleaner’s bags. This robot offers strong suction, energy efficiency, and leaves my pool impeccably clean, making me extremely happy with this purchase.

Verified Buyer
Ted Moore
13 Jun 2024 06:32

So far, it’s an excellent product.

Verified Buyer
Waylon Morissette
12 Jun 2024 06:32

Following three 2-hour sessions, this product lives up to its advertised capabilities. It successfully climbs the walls and navigates the broad stairs of our pool. Yet, its movement appears arbitrary, necessitating periodic checks to ensure complete area coverage. Due to its dimensions and orientation, it might overlook some corners or edges. Removing it from the water for cleaning can be cumbersome due to its weight, so it’s advisable to proceed with caution. Overall, the performance has been satisfactory thus far.

Verified Buyer
Damien Jones
11 Jun 2024 06:32

With our pool near tall gum trees, this robot excels in removing large leaves, a significant improvement over our previous cleaner.

Verified Buyer
Brisa Kuhn
10 Jun 2024 06:32

It climbs walls efficiently and offers superior suction power, outperforming my previous cleaner.

Verified Buyer
Leila Schinner
9 Jun 2024 06:33

We’ve nicknamed our new pool vacuum 'Wally,' and it's fantastic for our large in-ground pool. We returned a cordless model due to its lengthy recharge time and insufficient cleaning cycles for our sizable pool, especially after windy days. Though some reviews mention its weight, it's manageable. It compares well with our previous Dolphin Nautilus Plus. For larger pools, a corded model like this is preferable. The Wybot effectively climbs walls to clean the waterline and is easy to clean. It covers our 20'x40' pool, reaching the bottom step but not the upper two, which isn't a significant issue for us.

Verified Buyer
Lera Kovacek
8 Jun 2024 06:33

Works great...but heavy when pulling out of the water...

Verified Buyer
Ivah Nader
7 Jun 2024 06:33

For our 35,000-litre pool, this cleaner is highly efficient, completing the job in about 90 minutes and collecting all visible debris. It ascends walls and stairs, though it struggles with internal curved corners, which is easily fixed with a quick brush sweep. Overall, very pleased, and the corded design eliminates battery concerns.

Verified Buyer
Payton Kulas
6 Jun 2024 06:33

This is the finest pool cleaner I’ve used.

Verified Buyer
Tillman Dietrich
5 Jun 2024 06:33

Performs excellently. Though it's only been a few months, it cleans efficiently. The main drawback is it occasionally gets stuck on floor drains or where the wall meets the floor. However, it's the best out of the three I've had.

Verified Buyer
Amina Huel
4 Jun 2024 06:34

Initially skeptical about the cord, I found it surprisingly unobtrusive. Among the many pool cleaners I've tested, this ranks as one of the best. It excels in climbing walls for thorough cleaning, although it does miss corners and the juncture of the pool’s bottom and sides, necessitating some manual cleaning. Its robust scrubbing capability stands out, as many cleaners only vacuum. Maintenance is straightforward, particularly with filter cleaning. This cleaner is a solid choice for those seeking efficiency and effectiveness, and the cord should not deter potential users given its impressive performance.

Verified Buyer
Katlynn Schinner
3 Jun 2024 06:34

It outperforms my previous Zodiac CX35, cleaning the floor impeccably and scaling walls with ease. Given its price, which is half of similar models, it's faultless.

Verified Buyer
Trace Wiza
2 Jun 2024 06:34

Upon its arrival, I immediately tested the cleaner and am thrilled to report that it not only met but surpassed my high expectations. The quality of the product was outstanding, and the customer support was exemplary. Jessica’s warm and helpful approach made the experience seamless and pleasant, highlighting the company's exceptional service ethos. In summary, I fully endorse the WYBOT brand for its value and superior customer support. For those in need of a dependable and effective pool vacuum cleaner, WYBOT is definitely worth considering. I extend my gratitude for transforming a potential issue into a favorable outcome and commend the team for their excellent service.

Verified Buyer
Robb Carter
1 Jun 2024 06:34

Situated amidst trees, my pool frequently collects debris, but this robot efficiently cleans the pool's floor and walls, saving me from manual labor.

Verified Buyer
Sasha Stoltenberg
31 May 2024 06:35

This cleaner is nearly capable of climbing out of the pool, hindered only by a lip at the top. It faces some difficulties around the steps, but overall, it’s impressive. Given its weight, using a hook for removal is advisable. It’s a valuable investment for its price.

Verified Buyer
Austen Thompson
30 May 2024 06:35

Using it is a pleasure, and it's straightforward to operate.

Verified Buyer
Malvina Beatty
29 May 2024 06:35

This vacuum has consistently impressed me with its thorough cleaning ability. Occasionally, it gets stuck due to the sloped sides of my pool’s deep end, but it excels at wall climbing. My 20x44 inground pool is spotless after using the 3-hour setting. I need to remove the jets to prevent it from getting stuck, but this is a small inconvenience. Choosing a corded model was the right decision for me; there are no tangles or charging concerns. The only drawback is its weight when removing it from the pool, which I hope will prove durable over time.

Verified Buyer
Lisette Predovic
28 May 2024 06:35

Machine is amazing. Tread broke on 1st purchase. Took a minute but we eventually got a brand new machine.

Verified Buyer
Devante Waelchi
24 May 2024 06:36

It has been operating well over the past few weeks.

Verified Buyer
Lorenza Fadel
23 May 2024 06:36

In one word: AWESOME. The cleaning brushes are efficient, and operation is simple: just set the timer and start it. This device promises to reduce manual cleaning significantly. Despite having pop-up cleaners, my pool would still accumulate sand, dust, and pollen, necessitating weekly side scrubs. This cleaner should eliminate that chore. I hope it endures, and I plan to provide an update with a video. It even reaches above the waterline to remove marks, offering a fascinating cleaning spectacle. It’s an electric model with a cord, but its design includes floats to prevent tangling.

Shipping & Delivery

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 5-20 Business days
Canada, Europe 5-20 Business days
Australia, New Zealand 5-20 Business days
Central & South America 5-25 Business days
Asia 5-20 Business days
Africa 5-25 Business days
*This doesn’t include our 1-3 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of friendshipmartusa.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of friendshipmartusa.com.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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